This policy covers stoprestorationcarolinas.com and the ways you reach us through it: our forms, our website chat, and our phone line. STOP Restoration of the Carolinas is based at 1136 Mount Gallant Road, Rock Hill, SC 29732.
What we collect
- What you send us. When you fill in a form we receive your name, phone number, email address, city and whatever you tell us about the damage. If you use the chat, we receive your messages, any photos you upload, and any name, number or location you give.
- Phone calls. When you call, our phone system records your number and the time and length of the call. Calls may be answered by our staff or by an answering service working on our behalf.
- How you use the site. Like most websites, we use cookies and similar technology from Google Analytics and Google Ads. They record things like the pages you visit, the device and browser you use, your approximate location, and whether you arrived from one of our ads.
How we use it
- To call you back, schedule an assessment, prepare an estimate and do the work you ask for.
- To keep records of your job, including for insurance claims you ask us to help with.
- To understand which of our advertising and website pages actually help people reach us, so we spend less on what doesn't.
We do not sell your personal information.
Who we share it with
- Service providers that run parts of our business for us: website hosting and form processing, email delivery of your inquiry to our team, the AI service that powers our website chat (it processes your chat messages to write replies), and our phone and answering services. They may use the information only to provide those services to us.
- Google. We use Google Analytics and Google Ads. When you submit a form, we send Google a hashed (one-way scrambled) copy of the email address and phone number you entered, so Google can tell us whether one of our ads led to your inquiry. Google's use of this data is governed by Google's Privacy Policy.
- When required. If the law requires it, or to protect the safety of our customers, our team or the public.
Your choices
- You can turn off personalized Google ads at My Ad Center, and learn how Google uses information from sites like ours at policies.google.com/technologies/partner-sites.
- You can block or delete cookies in your browser settings, or install the Google Analytics opt-out add-on.
- To ask what we have on file about you, or to have it corrected or deleted, contact us using the details below. We may need to keep some records for legal, tax or insurance reasons.
How long we keep it
We keep inquiry and job records for as long as we need them to serve you and to meet our legal, tax and insurance obligations.
Children
This site is not directed at children under 13, and we do not knowingly collect information from them.
Changes to this policy
If we change how we handle your information, we will update this page and the effective date at the top.
Contact us
STOP Restoration of the Carolinas
1136 Mount Gallant Road, Rock Hill, SC 29732
(803) 547-7761 · caley@stopcarolina.com