Real reviews from real homeowners and businesses across North and South Carolina. We don't edit them — we earn them.
These reviews were written by real customers on Google. We share them here so you can hear directly from your neighbors.
About these reviews: All reviews shown on this page are sourced directly from our Google Business Profile. We do not filter, edit, or selectively display reviews. The names, locations, and service types are as submitted by the original reviewers.
"A pipe burst in our master bathroom at 1 in the morning on a Saturday. I called STOP Restoration and someone answered immediately — no recording, no callback, a real person. They had a crew at our house within an hour. By Sunday morning the water was extracted and drying equipment was running. I cannot believe how fast and professional they were under pressure. Our home was back to normal within a week."
"We discovered mold behind the drywall in our crawlspace during a home inspection — right before closing. STOP Restoration came out the next morning, gave us a thorough assessment, and explained exactly what needed to happen. They completed the remediation on time and gave us full documentation to provide the buyers. Closing happened without a hitch. These guys saved our sale."
"On time and did the job fast and gave great advice to avoid further issues. They also helped me understand exactly what to tell my insurance company and what documentation I needed. Highly recommend STOP Restoration to anyone needing these services. They are truly professionals."
"After a kitchen fire, we were completely overwhelmed. STOP Restoration walked us through everything — the insurance claim process, the timeline, what could be salvaged. They handled it all. The project manager called us every few days with updates. When we walked back into our kitchen two months later, you would never know it had happened. Genuinely grateful for this team."
"Jason arrived on time and clearly explained the extent of the damage and what needed to be done. He was honest about what would and wouldn't be covered by insurance and never tried to upsell us on anything we didn't need. Reasonable price, great communication throughout, and the work was done right. I highly recommend them."
"We had a significant water intrusion at our office building during a storm. STOP Restoration was on site within 90 minutes of our call — at 6am on a Monday. They worked around our business hours to minimize downtime, communicated daily with our property manager, and had the space dried and restored faster than we thought possible. Our tenants were back in within 10 days. Outstanding."
"We had mold showing up in our bathroom ceiling — turned out it had been growing behind the wall for months from a slow pipe drip we didn't catch. The team found the source, fixed the moisture problem, and remediated completely. They also gave us advice on improving ventilation to prevent it coming back. It's rare to find a team so thorough and detail oriented. Would recommend them anytime."
"Our washing machine hose failed while we were at work and flooded our laundry room and adjacent hallway. By the time we got home, the hardwood in three rooms had already started to buckle. STOP Restoration came that evening, set up industrial driers, and saved most of the floors. They coordinated everything with State Farm directly. Professional, fast, and completely stress-free on our end."
"We purchased a home that had persistent smoke odor throughout — the previous owners were heavy smokers. STOP Restoration did an ozone treatment and deep cleaning that completely eliminated the smell. They came back two weeks later to follow up at no extra charge. The house smells totally fresh now. We couldn't be happier with the results and with how much they clearly cared about doing it right."
Better Business Bureau — the gold standard in business credibility and consumer trust since 1912.
The Better Business Bureau's rating system evaluates businesses across 13 separate factors — from licensing and bonding to complaint history to transparency in how they do business. An A+ rating is the highest possible and reflects years of consistent, honest conduct.
Unlike online review platforms that can be gamed or manipulated, the BBB rating is independently assessed and regularly reviewed. Ours has been A+ since we opened, and we intend to keep it that way.
When you're inviting a restoration company into your home during a crisis, you deserve to know who you're working with. Our BBB A+ rating — combined with IICRC certification and 190+ Google reviews averaging 4.9 stars — gives you three independent ways to verify our reputation before you ever pick up the phone.
Verify on BBB.org →Your review helps your neighbors in the Carolinas make confident decisions when disaster strikes. If we took care of you, we'd be grateful if you'd share your experience on Google.
We read every review and personally appreciate every one of them. Thank you.